Telecoms Tech Support Engineer

Telecoms Tech Support Engineer

A successful international software house. We currently employ over 200 people and with 60% market share we are the global market leader. Our team is built from hardworking committed people that are customer focused and professional.

Role: Telecoms Tech Support Engineer
Location: Head Office Cheadle
Salary: £17-24k

Term: Permanent position

Experience: Asterisk, or similar business phone system

Autocab Benefits and Perks

Company Pension Scheme

A contributory pension scheme for all employees which comes into effect after your first three months with the organisation

Complimentary tea & coffee

Tea & Coffee making facilities throughout the buildings along with fruit basket and biscuits every day

Staff Kitchen

A large kitchen fully-equipped with stove, microwave & fridges along with a large seating area for staff use

On-Site Gym

A ‘fully stocked’ gym including weights and machines open early morning until late at night

Job Description and Application Form

Role: Telecoms Tech Support Engineer
Location: Head Office Cheadle
Salary: £17-24k

Term: Permanent position

Experience: Asterisk, or similar business phone system

We are a supplier of a bespoke phone system. We act as a supplier/developer and we are involved in the installation, maintenance and support of voice and data products across the UK.

Due to continued success there is now a requirement for an engineer to join the team.

The successful candidate will be supporting a bespoke range of IP based business phone systems. Ideally the candidate will have experience with IP networking, VOIP, broadband, SIP trunking and router/firewall configurations.
The successful candidate will be professional and have strong customer communications skills. A minimum 2-3 years experience in the telephony industry is a necessity. It is essential that the candidate ‘leads from the front’ and is proactive. They must be well presented and flexible in working as there is potential for being part of the “On Call” rota.

Essential skills/Experience

  • A minimum of 2 to 3 years’ Installations/Support experience in a similar role supporting IP based PBX Systems.
  • Business phone systems and periphery telecoms equipment/solutions like IP, Networking, voice recording or similar products etc.
  • Ability to train and document for other members of staff

Desirable

  • Experience with Linux
  • Experience with Asterisk

Responsibilities:

  • Work in line to work schedule and customer expectations at all times
  • Training & support of other members of staff
  • To support other areas of the business where necessary

Competencies:

– Good organisational skills
– Ability to work under pressure
– Problem Solving
– Integrity
– Good communication skills
– Approachable
– Team player
– Good customer service skills.
– Customer focus
– Problem Ownership
– Ability to manage sensitive situations
– Commercial awareness

To apply: Complete the form below and attach your CV in either Word or PDF format

Please Note: due to the volume of applications being received we can only respond to those offering the relevant experience as outlined in the job description.

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